Oven Cleaning•
Extractor Hoods•
Gas Hobs•
Ceramic Hobs•
Microwaves•
Combi Ovens•
Roof Cleaning•
Driveways & Car Parks•
Patios•
Soft Washing•
Gutters, Soffits & Fascia•
Conservatory•
Cladding•
Signage•
Steps & Pathways•
Artificial Grass•
Window Cleaning•
Grass Cutting•
Key Holding•
Checkout Cleaning•
Linen Change•
Trusted Trades Through CleanCo•
Property Sale Clean•
Carpet Cleaning•
Oven Cleaning•
Extractor Hoods•
Gas Hobs•
Ceramic Hobs•
Microwaves•
Combi Ovens•
Roof Cleaning•
Driveways & Car Parks•
Patios•
Soft Washing•
Gutters, Soffits & Fascia•
Conservatory•
Cladding•
Signage•
Steps & Pathways•
Artificial Grass•
Window Cleaning•
Grass Cutting•
Key Holding•
Checkout Cleaning•
Linen Change•
Trusted Trades Through CleanCo•
Property Sale Clean•
Carpet Cleaning•
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Terms & Conditions

Last updated: 28 June 2026

These terms are a plain-English summary for customers and are not legal advice. Items marked [placeholder] should be confirmed by CleanCo before publication and may be replaced with figures or wording on a specific quote, booking confirmation or invoice.

1. Introduction

These terms govern the use of CleanCo's website and the services we provide. By booking or instructing CleanCo you agree to these terms. The contract for any specific job is formed when CleanCo confirms the booking in writing (including by email or WhatsApp).

2. Service scope

CleanCo offers domestic and commercial cleaning and property-care services on the Isle of Man, including kitchen appliance cleaning, exterior cleaning, gutter clearing and inspection, soft washing, holiday-let / Airbnb changeovers, key holding, property-sale cleans and coordination of trusted local trades. The scope of each booking is defined by the quote or written confirmation for that job.

3. Quotes

Quotes are based on the information you provide. If site conditions on the day are materially different (for example significantly more soiling, restricted access or additional rooms or appliances), we may need to revise the quote before continuing and will agree any change with you first.

4. Bookings & access

You are responsible for providing safe, lawful and unobstructed access to the areas being cleaned, including parking where reasonably required, and for ensuring water and power are available for exterior work. For key holding and holiday-let services, keys are held and used only as agreed in writing.

5. Customer responsibilities

Please remove or secure fragile, valuable, personal or sensitive items before we arrive, inform us of any specific surface, finish or appliance that requires special care, and confirm that you have authority to instruct work at the property.

6. Safety & right to refuse unsafe work

We will not undertake work that we consider unsafe — for example unsafe ladder positions, unstable roofs, exposed live electrics, dangerous gas appliances, severe weather, or access through occupied private spaces without consent. We reserve the right to stop or decline any job on safety grounds without penalty to us.

7. Weather-dependent work

Exterior work such as roof cleaning, soft washing, gutter clearing and pressure washing is weather-dependent. We may need to reschedule due to high wind, heavy rain, frost or other unsafe conditions, and we will do so at no additional cost.

8. Results & limitations

Cleaning can significantly improve the appearance and hygiene of a property but cannot repair pre-existing damage. Some staining, ingrained soiling, corrosion, paintwork damage, faded sealants or grout damage may not be fully reversible by cleaning, and we will tell you on site if we expect that to be the case.

9. Photos & marketing permission

We may take before/after photos of work for our own records and may use them for marketing (for example on our website or Facebook page). We will not include personally identifying information, internal personal possessions or your address. If you prefer us not to take or use photos of your property, please tell us before the job starts.

10. Payment

Payment terms are stated on the quote, booking confirmation or invoice [placeholder]. Accepted payment methods [placeholder]. Late payment may incur reasonable interest and costs as permitted by law.

11. Cancellation & rescheduling

Please give as much notice as possible if you need to cancel or reschedule. Our standard notice period [placeholder] and any cancellation fee for late cancellations or no-shows [placeholder] will be confirmed on your quote or booking.

12. Complaints

If you are not happy with any aspect of our work, please tell us within 24 hours so we can return and put it right where reasonably possible. We aim to acknowledge complaints promptly and resolve them fairly.

13. Liability

We take reasonable care during every visit, but our liability for loss or damage is limited to the value of the service provided, except where liability cannot be excluded by law (for example death or personal injury caused by negligence, or fraud). We are not responsible for pre-existing damage, wear and tear, or faults in fixtures, fittings or appliances.

14. Insurance

CleanCo carries public liability insurance [placeholder — provider and limit to be confirmed]. Details are available on request.

15. Subscriptions

Bronze, Silver and Gold property-care subscriptions are billed monthly in advance. Cancellation requires reasonable notice [placeholder]. Subscription benefits are non-transferable and apply to the property named in the agreement.

16. Governing law

These terms are governed by the laws of the Isle of Man. Any disputes are subject to the exclusive jurisdiction of the courts of the Isle of Man.

17. Changes to terms

We may update these terms from time to time. The version that applies to your booking is the version in force on the date your booking is confirmed.